These documents apply to 13 projects
Money
How payments are processed, what happens to a refund, and the statutory right of withdrawal for consumers.
Card payments are processed by Stripe. We do not receive or store your card number: it is entered on the payment page of the processor. We receive the result of the payment, the last digits of the card, and the data needed for accounting.
Payment by bank transfer is possible against an invoice. The bank details are stated on the invoice itself; we do not publish them here so that a forged page cannot pass for ours.
Payments are in euro. Your bank may apply its own currency conversion and fees; those are outside our control.
Every payment produces a document: a receipt for a card payment, an invoice for a transfer. Ask us if you need an invoice addressed to a company — give the company name, address and, where applicable, the VAT number.
If you are a consumer in the European Union, you may withdraw from a contract for services within fourteen days without giving a reason.
Where you ask for a digital service to be provided immediately, and confirm that you understand that you lose the right of withdrawal once it is fully performed, the right ends when we have performed the contract. For a placement this is the moment of publication; for access to a feed or an interface it is the moment access is opened.
To withdraw, write to team@chakloon.com before the deadline and name the order. We return the payment using the same means you used, within fourteen days.
A prepaid balance is not a deposit and earns no interest. It can be paid out to the account it came from at your request, less any amount already spent.
If something is wrong, write to us first — it is faster than a chargeback and we would rather fix it. Where a chargeback is opened, we provide the processor with the order record, the delivery evidence and this documentation.